Privacy Policy
This confirms that 2XO.com is a licensee of the TRUSTe Privacy Program.
If you have questions or concerns regarding this statement, you should first contact customer service by either email at Support@2xojewelry.com, phone (800) 791-9998 or in writing to:
2XO.com Support Team
2980 Simms St.
Hollywood, Fl. 33020
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe http://www.truste.org/users/users_watchdog_intro.html TRUSTe will then serve as a liaison with the Web site to resolve your concerns.
Information Collection and Use
We at 2XO.com are committed to protecting the privacy of you, our customers. The security and protection of your personal information is something that we prioritize here at 2XO.com. We only collect your personal information in order to process our billing, fulfill orders and provide you with an easier, more customized shopping experience. We do not sell or release any of the private information that is collected to any other organization not involved in the transaction.
The Information that We Need to Process Your Order
In order to process your order with 2XO.com, we need your name, email address, home address, phone number, credit card and its expiration date. This information is used not only to create your account but is also used to process your order and notify you of your order status. If any questions arise about your order, we will contact you by telephone and via email as well. When you enter into our email database, all that we require is your email address.
Contests/Promotions
If you enter into one of our optional promotions or contests, we will require your name, email address and address so that we can notify the winners. The winner(s) are required to share their personally identifiable information with the 3rd party sponsoring the prizes. We will not require a picture of the winner(s) for use on the site; however, we require that the winner(s) first name be released along with a testimonial if one is provided.
Email List
When you enter into our email database, all that we require is your email address.We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Sharing
We will share aggregate demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We share necessary information with the third parties that are involved in your order process such as 2XO.com customer representatives, the financial institution that issues your credit card, our in house shipping representatives as well as the shipping carrier of the merchandise.
We do not share your personal identifiable information with any other companies aside from the above mentioned third parties who are involved in processing your order without your expressed permission.
*We here at 2XO.com would be obligated by law to disclose any individual personal information if we are ever subpoenaed or ordered by a court of law.
Customer Feedback & Testimonials
If you contact us through our feedback section of the website, we will require your name and email address so that we can reply to you. If you use the form to send us comments about your experience with 2XO.com, we may include your comments along with your name in our Testimonials section. If you do not wish to have your name or testimony mentioned with your testimonial, please specify this in your statement and we will withhold your information.
Log Files
Our web server logs browser types, IP addresses and user activity. No personal identifiable information is collected in this data, but it gives 2XO.com the ability to have valuable information about our traffic through the Internet not only for marketing, but for technological advances as well. Information such as gender may be used for marketing purposes.
Cookies
When your visit our site, we assign you with a unique shopper ID. This ID is used to keep track of your shopping basket and wish list as well as to identify you as a repeat visitor of our site. This ID is placed in the form of a cookie. If you would not like to be known as a repeat visitor, we advise that you disable the cookies in your browser.
Wish List
You have the ability to make your wish list searchable by other people on the Internet. By making your wish list searchable, you will allow your family and friends to locate your wish list by your email address. They will not be able to access any of your personal information. The information that is collected for the wish list is your first and last name, email address and password for the wish list. This feature is similar to a gift registry; it allows family and friends to know your wishes and your taste in their gift giving.
Partner Links
We have links to other sites throughout our site. If you decide to follow the links, we are not responsible for the content and privacy policies of these sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by 2XO.com.
Security
In order to ensure that your personal information is private, credit card number and personal information is encrypted through secure server software. VeriSign provides this technology to us. VeriSign is authorized by the U.S. Department of Commerce to export 128-bit SSL encryption. Your credit card information is stored on our offline database. We run security status checks daily and upper management of 2XO.com meets 2 times a month to discuss all security issues. Internal access to your information is limited as well. Our network is fully encrypted as well and employees can only access the data with a password. Parties who are responsible for processing your order are the only people who have access to your credit card and bank information.
Tell a Friend
When you are emailing a product to a friend you will enter your email address as well as your friend's. We send an email to your friend with a link to the piece that you are interested in showing them.
Affiliate Program
2XO.com uses LinkShare, Inc. as a 3rd party processor for our Affiliate program. The info that is collected from the affiliate on the online form is: Website name and URL, it's operating categories, a short description of its business, mailing address, contact information, billing information, how many unique visitors the site receives, how many page views are logged on your site, your business tax classification as well as either a social security number or federal tax identification depending on if the business is as an individual or a corporation and the company start date.
Opt-Out Policy
To opt out of receiving emails from 2XO.com, type in "unsubscribe" in your return email. Or you can make your request via telephone by contacting a customer service agent at 800-791-9998 or by e-mail at Service@2xojewelry.com.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done at the my account page or by emailing our Customer Support at Support@2xojewelry.com.
Virtual Try-on
2XO.com has a partnership with E-People Technologies. E-People developed and currently provides 2XO.com with the software that enables us to offer you the ability to "try on" the product before you purchase it. E-People hosts the technology on their server, which is secured and dedicated as well. Their pages that are exclusively designed for our "try on" option on the site are linked up to our checkout page. This enables you to make the purchase right from the "try on" option.
E-People does not have access to any of your personal information. They do, however, have access to the amount of the purchase made directly from their page. They will not have any access to your credit card information, name, address, email address, phone number or any other personal information that is collected at the time of the checkout. They have access to the piece that is purchased as well as the cost of the item for tracking purposes and marketing strategies within the 2XO.com site.
Notification of Changes
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
We appreciate your business and commit ourselves to providing you with a safe and easy shopping experience on 2XO.com. If you have any questions or comments about our privacy statement, please contact our customer service department at Service@2xojewelry.com or at 1-800-794-6964.